Ticket delivery

A confirmation email with your reference is sent as soon as payment is verified. Your tickets, as QR codes, are then emailed to the address you gave at checkout; if you gave a phone number and ask for it, they can also be sent by WhatsApp. Nothing is posted and there are no delivery fees. If you have received nothing 48 hours before your visit, check your spam folder and contact us: we will resend the tickets, to another address if needed.

Tickets are prepared after verified payment and may be sent nearer the visit. No numerical delivery deadline is guaranteed here. Contact the team for an imminent visit or early dispatch. Early dispatch closes the commercial cancellation window on the same basis as normal dispatch. Check your spam folder and the address entered.

We arrange the purchase and delivery of Volubilis admission tickets on your instruction, with WhatsApp support before and during your visit. Only expressly described services are included. Transport, a human guide, audio guide and priority access are excluded. Actual validity follows the ticket and monument conditions; we do not promise undated validity or admission on another day.

A full refund remains available if we fail to supply tickets before the visit, provide incorrect or unusable tickets for your order, or make an error we cannot correct. It also applies where a monument closure prevents use of the service during your stay. Contact us with the reference and relevant evidence; we review the issue without excluding statutory rights.

For a complaint, contact support with the reference, date and relevant evidence. The team is available 09:00–21:00, GMT+1, seven days a week. Request a written explanation where needed. We seek a direct solution without preventing recourse to a bank, authority or competent dispute-resolution body.