Cancellation and refunds

Cancel without fees for a full refund until the tickets have been sent. After dispatch, the booking is non-refundable under our commercial policy, subject to the exceptions below and applicable mandatory rights. The initial confirmation email does not close this window: ticket dispatch does.

A full refund remains available if we fail to supply tickets before the visit, provide incorrect or unusable tickets for your order, or make an error we cannot correct. It also applies where a monument closure prevents use of the service during your stay. Contact us with the reference and relevant evidence; we review the issue without excluding statutory rights.

Before dispatch, request date or quantity changes without a change fee, subject to availability. Any price difference is paid or refunded. After dispatch, changes depend on the actual ticket and monument conditions and are not guaranteed. Personal non-attendance does not make a delivered booking refundable, subject to applicable rights.

Request cancellation or a refund at [email protected] or WhatsApp +212 607 223008 with your booking reference. Due refunds return to the original payment method. Stripe and the bank determine when funds appear; we cannot guarantee the credit date. This interface does not issue refunds automatically.

For a complaint, contact support with the reference, date and relevant evidence. The team is available 09:00–21:00, GMT+1, seven days a week. Request a written explanation where needed. We seek a direct solution without preventing recourse to a bank, authority or competent dispute-resolution body.

Wyoming law is chosen without depriving consumers of mandatory protections or competent courts in their country where applicable. A checkbox does not itself remove statutory rights. The version and wording accepted when ordering are retained with the order; later changes do not apply retroactively.