Privacy policy

MarrakechLocal LLC is responsible for order data: name, email, WhatsApp number if you provide one, visit date, number of visitors, amount, payment references, terms versions and consents. We use it to perform the order, prepare and deliver tickets, support you before and during your visit, answer requests and keep the necessary records. We do not ask for children’s individual names or dates of birth.

Necessary data is processed by our providers: the host of the website and booking page, Stripe for payment, Resend for email and, if you use it, WhatsApp (Meta) for support. Google Fonts may process technical data. These providers may process data in several countries. We do not claim to have appointed a representative or signed a transfer safeguard that is not actually in place. Cloudflare hosts the website and provides cookie-free audience measurement.

We retain data as needed for fulfilment, support, accounting obligations and disputes; a disputed order or consent record may need longer retention. Ask the privacy contact for the applicable criteria and exercise access, correction, deletion, restriction, objection or portability rights where applicable. Retention duties can limit deletion. Our code does not implement targeted advertising or automated decisions with legal effects.

Our code currently loads no advertising or analytics tools and sets no marketing cookies. The language is part of the URL. The host, the booking page and Stripe may use their own cookies needed for operation and payment security. You can control cookies in your browser. If optional tools are added, this notice and the consent choices will be updated before they are switched on.

For a complaint, contact support with the reference, date and relevant evidence. The team is available 09:00–21:00, GMT+1, seven days a week. Request a written explanation where needed. We seek a direct solution without preventing recourse to a bank, authority or competent dispute-resolution body.